Last Updated: 1 Jan 2024

Order Confirmation & Commitment

Please ensure your order details are correct prior to payment. Upon confirmation, your purchase becomes a binding commitment to Forever Stone Tombstones as production and resource allocation begin immediately. Consequently, the transaction is considered binding unless a written exception is granted by Forever Stone Tombstones.

Exceptions

The only exceptions to our No Refund Policy include:

• Defective or Damaged Items:
  In the case of items that are received defective or damaged, please report this within 1 day of receiving the item or the same day of installation of the item. In such cases, a replacement may be provided at the discretion of Forever Stone Tombstones.

• Wrong Item Sent:
  If you receive an item different from the one you ordered, please notify our Customer Service within the same day for an exchange.

• Incomplete Service:
  If a purchased service is not fully delivered or does not meet the predefined criteria as advertised, a partial or full refund may be considered.

• Legal Requirements:
  Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.

How to Contact Us

For any questions or concerns regarding this Binding Policy, please contact us at:
Email: info@foreverstone.co.za
Phone: 083 893 6462

We reserve the right to modify this Binding Policy at any time, effective upon posting of an updated version on our website.
Please regularly check www.foreverstone.co.za for updates.