Refund Policy
Last Updated: 1 Jan 2024
All Sales Are Final
Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through Forever Stone Tombstones.
Non-Refundable Items or Services
All items or services purchased from Forever Stone Tombstones are non-refundable unless otherwise specified in writing by Forever Stone Tombstones.
Exceptions to the No Refund Policy
The only exceptions to our No Refund Policy include:
- Defective or Damaged Items: In the case of items that are received defective or damaged, please report this within 1 days of receiving the item or same day of installation of the item. In such cases, a replacement may be provided at the discretion of Forever Stone Tombstones.
- Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within same day for a exchange.
- Incomplete Service: If a purchased service is not fully delivered or does not meet the predefined criteria as advertised, a partial or full refund may be considered.
- Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.
How to Contact Us
For any questions or concerns regarding this No Refund Policy, please contact us at:
- Email: info@foreverstone.co.za
- Phone: 083 893 6462
We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check www.foreverstone.co.za for update